Careers

We are currently recruiting for an Account Executive in our Grand Rapids, MI Division.

As an employee of JOH, this position is responsible for all goals, objectives and policies that the client may establish in accordance with JOH’s policies and procedures. The Account Executive/Account Manager should develop positive working relationships, convey a willingness to help the clients, customers and JOH associates, and project a professional image always.

Reports to: Divisional Vice President

FLSA Status: Exempt

Supervisory: Associate Account Executive (if applicable)

Job Responsibilities:

• Deliver mutually agreed-upon financial goals, sales goals of our client’s business for JOH.
• Responsible for all aspects and details of the client’s business.
• Work closely with sales, category management, and marketing teams in the creation and administration of promotional calendars/planners.
• Develop and maintain a solid working relationship with all Associates.
• Communicate with client and keep client informed of all key elements including competitive information and activity, category review dates, business status updates, trade functions, personnel changes, etc.
• Respond in an urgent manner to clients’ needs.
• Develop promotional programs customized to the specific retailer or wholesaler.
• Manage client’s promotional funds and track expenditures to ensure desired results are achieved.
• Provide client with a summary of results achieved on each promotion with and interim reports on status of items presented. (Post Performance Analysis)
• Establish realistic budget objectives with the client.
• Assists headquarter sales representatives in preparing presentations on behalf of the client.
• Direct involvement in presentations of new products and new lines to include product placement/schematics, retail pricing objectives and speed-to-shelf initiatives.
• Prepare and/or deliver effective sales presentations including category analysis, existing and proposed schematics, promotional planners, retail pricing recommendations, and develop an action plan.
• Supply all headquarters sales teams with pertinent information.
• Set customer appointments for client market visits including retail store checks.
• Properly prepare for and conduct formal business reviews as required by the client and JOH.
• Ensure that clients’ products receive the appropriate attention and sales effort of the entire organization.
• Make accurate commission projections to be presented at the annual budget meeting; maintain monthly updates and communicate budget variances for appropriate adjustments.
• Communicate to JOH management all pertinent information regarding the manufacturer’s business. (Monthly Management Report)
• Participate in functions and events as directed by JOH and client which may include but not limited to Trade Shows, Broker Advisory Committee, Conventions, Dinners, Trade Events and Sales Meetings.

SKILLS / KNOWLEDGE / ABILITIES REQUIRED

Language Skills

• Ability to read and comprehend detailed instructions, short correspondence and memos
• Ability to write detailed correspondence
• Ability to effectively present information in one-on-one and small group situations to customers, clients and other employees of the organization
• Ability to read and interpret documents such as client instruction manuals, and JOH company procedure manuals

Mathematical Skills

• Must have knowledge of basic mathematical concepts
• Ability to compute rate, ratio and percent and to draw and interpret bar graphs
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
• Ability to use a calculator to perform simple functions

Reasoning Ability

• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form
• Ability to review and interpret syndicated data (i.e., IRI, Nielsen, Proof Space)

Technical Skills
A solid understanding of Microsoft Office including Word, Excel, PowerPoint and Outlook. The ability to access and utilize internal databases and in-house category analysis software.

PERFORMANCE AND/OR EDUCATION PREREQUISITES

• Bachelor’s Degree preferred; 5+ years of experience
• Must have CPG Experience
• Experience with IRI & Nielsen syndicated data
• Experience in growth organizations a plus
• Experience in the brokerage industry is helpful, but not necessary
• Valid Driver’s License

PHYSICAL DEMANDS

While performing the duties of this job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; and talk or hear. The employee frequently is required to reach with hands and arms. The employee is occasionally required to stand, walk and climb or balance. In addition, the employee must be able to drive to and from customer locations. The employee must frequently lift and/or move up to 40 pounds. Specific vision abilities required by this job include close vision.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Job Type: Full-time

Benefits:

401(k)
Dental insurance
Disability insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Mileage reimbursement
Paid time off
Parental leave
Vision insurance

Schedule: Monday to Friday
Supplemental Pay: Yearly bonus
COVID-19 considerations: JOH follows all necessary protocols in response to COVID-19
Work Location: Multiple Locations

SUMMARY

The category management analyst supports the sales team’s goals and objectives
through thorough data analysis. The analyst will represent JOH in front of clients and
customers, identifying trends, reviewing key indicators, and anticipating objections. The
analyst is responsible for delivering impactful summaries that highlight opportunities for
growth for the client, customer, and category.

RESPONSIBILITIES

• Competently build presentations for business reviews, sales and interview
  presentations; interpret their meaning
• Understand the needs and objectives of the business and deliver results by
  partnering with colleagues to develop sound business strategy
• Comprehend consumer behavior/shopper loyalty data and apply actionable
  insights
• Ability to maintain and manage a client portfolio. Continually evaluate business
  climate while acting strategically to anticipate business challenges and
  opportunities
• Develop personalized marketing plans on retailer specific data platforms.
  Cultivate strong relationships with specific retailer merchandising teams.
• Understand and explain the Nielsen and IRI syndicated data concepts, and
  recommend applications
• Attend and present at business reviews, client interviews, and sales meetings
• Attend trade conferences and sales appointments
• Correspond / communicate with customers, clients and office staff
• Act as a resource / liaison among departments, customers and peers
• Technically assist departmental members as required
• All other related duties as assigned

COMPETENCIES

• Delivers Results: Rigorously drives self and others to achieve high levels of
  individual and organizational performance . . . clearly wants to win
• Impacts and Influences Others: Skillfully persuades others to support initiatives,
  gain alignment with our goals, and act in the best interests of the company
• Demonstrates a Deep Understanding of Our Business: Develops and applies a
  deep personal knowledge of our businesses, customers and clients
• Focuses on the Customer and Market: Continuously evaluates what’s important
  to the customer/client and develops solutions that exceed expectations
• Thinks and Acts Strategically: Anticipates business opportunities and challenges
  and drives long-term strategies while maintaining focus on short-term objectives Makes Sound
• Business Decisions: Makes timely, well-informed decisions that
  advance critical priorities, capitalize on new opportunities, and resolve problems
• Partners Across Departments: Works collaboratively and effectively with
  colleagues throughout the company toward the common goals of JOH

SKILLS & QUALIFICATIONS

• Experience in a past analytical role. CPG industry experience strongly preferred.
• Proficiency in Nielsen and IRI platform; Unify, Market Advantage, AOD, Nitro
• Experience with Shopper Insights Data/Retailer Specific Loyalty Card Databases
  preferred (ExtraCare, EYC, Dunnhumby, etc)
• Experience developing and executing marketing strategy a plus
• BA/BS Degree and past successful sales experience or related job experience
• Proficiency in JDA/Apollo planogram software
• Strong technical and analytical skills and the ability to translate data in
  actionable plans
• Ability to utilize internal databases and in-house category analysis software
• Proficiency in Microsoft Word, Excel and PowerPoint
• Proficiency in extracting and mining data and the technical/analytical skills to
  translate data into actionable plans
• Strong presentation and interpersonal skills
• Success managing multiple objectives and priorities in a fast paced environment
• Strong communication and priority setting skills

TRAVEL EXPECTATION

• 5%-10%

SUMMARY

The category management analyst supports the sales team’s goals and objectives
through thorough data analysis. The analyst will represent JOH in front of clients and
customers, identifying trends, reviewing key indicators, and anticipating objections. The
analyst is responsible for delivering impactful summaries that highlight opportunities for
growth for the client, customer, and category.

RESPONSIBILITIES

• Competently build presentations for business reviews, sales and interview
  presentations; interpret their meaning
• Understand the needs and objectives of the business and deliver results by
  partnering with colleagues to develop sound business strategy
• Comprehend consumer behavior/shopper loyalty data and apply actionable
  insights
• Ability to maintain and manage a client portfolio. Continually evaluate business
  climate while acting strategically to anticipate business challenges and
  opportunities
• Develop personalized marketing plans on retailer specific data platforms.
  Cultivate strong relationships with specific retailer merchandising teams.
• Understand and explain the Nielsen and IRI syndicated data concepts, and
  recommend applications
• Attend and present at business reviews, client interviews, and sales meetings
• Attend trade conferences and sales appointments
• Correspond / communicate with customers, clients and office staff
• Act as a resource / liaison among departments, customers and peers
• Technically assist departmental members as required
• All other related duties as assigned

COMPETENCIES

• Delivers Results: Rigorously drives self and others to achieve high levels of
  individual and organizational performance . . . clearly wants to win
• Impacts and Influences Others: Skillfully persuades others to support initiatives,
  gain alignment with our goals, and act in the best interests of the company
• Demonstrates a Deep Understanding of Our Business: Develops and applies a
  deep personal knowledge of our businesses, customers and clients
• Focuses on the Customer and Market: Continuously evaluates what’s important
  to the customer/client and develops solutions that exceed expectations
• Thinks and Acts Strategically: Anticipates business opportunities and challenges
  and drives long-term strategies while maintaining focus on short-term objectives Makes Sound
• Business Decisions: Makes timely, well-informed decisions that
  advance critical priorities, capitalize on new opportunities, and resolve problems
• Partners Across Departments: Works collaboratively and effectively with
  colleagues throughout the company toward the common goals of JOH

SKILLS & QUALIFICATIONS

• Experience in a past analytical role. CPG industry experience strongly preferred.
• Proficiency in Nielsen and IRI platform; Unify, Market Advantage, AOD, Nitro
• Experience with Shopper Insights Data/Retailer Specific Loyalty Card Databases
  preferred (ExtraCare, EYC, Dunnhumby, etc)
• Experience developing and executing marketing strategy a plus
• BA/BS Degree and past successful sales experience or related job experience
• Proficiency in JDA/Apollo planogram software
• Strong technical and analytical skills and the ability to translate data in
  actionable plans
• Ability to utilize internal databases and in-house category analysis software
• Proficiency in Microsoft Word, Excel and PowerPoint
• Proficiency in extracting and mining data and the technical/analytical skills to
  translate data into actionable plans
• Strong presentation and interpersonal skills
• Success managing multiple objectives and priorities in a fast paced environment
• Strong communication and priority setting skills

TRAVEL EXPECTATION

• 5%-10%

SUMMARY

This position obtains financial data and other documentation for use in paying customer invoices, clearing customer deductions and tracking all spending on behalf of the clients(s).

RESPONSIBILITIES

• Pays and/or clears invoices before customer deducts from client
• Clears deductions / Problem solving / Performing research to resolve client inquiries
• Validate and clear customer audits
• Tracks all spending, cases used
• Keeps an organized filing system
• Data entry for Access (tracking ads, TPRs, bill backs, scans, etc.)
• Maintains detailed working knowledge of assigned clients’ policies and procedures and conforms to these requirements
• All of the above through the direction of account executive and client, whether it be on their computer systems (Siebel, Gelco, Vista, TAM, etc.), telephone systems, or company forms
• Other duties as assigned

SKILLS / KNOWLEDGE / ABILITIES REQUIRED

Language Skills

• Ability to read and interpret documents such as client instruction manuals, and company procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively

Mathematical Skills

• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages
• Must have knowledge of basic mathematical concepts
• Ability to use a calculator to perform simple functions

Reasoning Ability

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations

Computer Skills

• Word
• Excel
• Outlook
• Access
• Other applications as necessary
• Keyboard speed and accuracy

PERFORMANCE AND/OR EDUCATION PREREQUISITES
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the essential duties, responsibilities and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

High school diploma and one to two years of related experience. Prior experience at a food broker is ideal. Associate’s or Bachelor’s degree a plus.

PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand; walk; and use hands to finger, handle, or feel objects, tools, or controls.

Specific vision abilities required by this job include close vision.

WORKING CONDITIONS
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

HAZARDS
Only those present in a normal office setting.

Job Type: Full-time

Pay: From $20.00 per hour

Benefits:

401(k)
Dental insurance
Employee assistance program
Flexible spending account
Health insurance
Life insurance
Paid time off
Vision insurance
Physical Setting:

Office Schedule: 8-hour shift

Supplemental Pay: Bonus pay

COVID-19 considerations: JOH follows all necessary protocols in response to COVID-19

Work Location: One location

JOH, a food broker with a growing and stable 500+ employee, multi-state company, headquartered in Billerica, MA area, has immediate part-time openings (up to 28 hours per week) for Retail Merchandisers in the following areas:

• Springfield, MA
• Woburn, MA
• Augusta, ME
• Burlington, VT

Performance and/or Education:

We are looking for part time individuals to work 28 hours a week doing merchandising and reset work in a grocery store.

Prerequisites:

High school diploma or equivalent and past successful retail sales experience or related job experience preferred but not required. Must be able to work with minimal supervision, have own personal transportation and a valid driver’s license. Standing, bending and lifting are a standard part of this job.

Please submit resume and cover letter.

Job Type:

Part-time

JOH, a food broker with a growing and stable 500+ employee, multi-state company, headquartered in the Billerica, MA area, has an immediate full-time opening (40 hours per week) for a Retail Merchandiser in the Merrimack Valley (Andover/Methuen) area.

Performance and/or Education:

We are looking for an individual to work 40 hours per week doing merchandising and reset work in a grocery store.

Prerequisites:

High school diploma or equivalent and past successful retail sales experience or related job experience preferred but not required. Must be able to work with minimal supervision, have own personal transportation and a valid driver’s license. Standing, bending and lifting are a standard part of this job.

Please submit resume and cover letter.

Job Type:

Full-time

SUMMARY
Primary responsibility is to oversee and improve operations of the deductions team through customer and client account set up and maintenance, processing invoices, clearing customer deductions, resolving missed payments, and supervising staff.

DEPARTMENT: Deductions
REPORTS TO: VP, Human Resources
FLSA STATUS: Exempt

SUPERVISORY RESPONSIBILITIES

• Supervise and coordinate the daily activity of the deductions department
• Establish guidelines for quality work
• Review systems to improve workflow
• Provide feedback to associates on performance
• Propose staffing needs
• Respond to questions/issues that arise internally and external
• Oversee departmental training including partnering new analysts with peers
• Assign new clients
• Distribute workload for analysts

ESSENTIAL DUTIES & RESPONSIBILITIES

• Oversee the department’s research, analysis and reconciliation of all accounts
• Determine appropriate procedures and methods to ensure appropriate deduction management processes are in place and operate effectively
• Identify opportunities to improve deduction processes and assist with implementation plans
• Maintain detailed working knowledge of overall clients’ policies and procedures and conforms to these requirements
• Hire, train, develop, supervise, evaluate, and establish work schedules of deduction team
• Maintain working knowledge of all computer systems used (JOH & third party) and provide training to team members on these systems when necessary
• Perform subject matter expert role by troubleshooting for needed lines
• Serve as a resource to all Deduction Analysts at headquarters and regional offices in addressing questions and resolving deduction issues
• Escalate unresolved issues to Clients) and/or Account Executives, EVP’s
• Establish goals, identify priorities, and provide direction to associates
• Communicate customer policy changes or new policy guidelines
• Create collaborative work environment
• Provide back up for deduction analysts as necessary due to absence or surge work
• Other duties as assigned

SKILLS / KNOWLEDGE / ABILITIES REQUIRED

• Ability to take initiative and prioritize tasks
• Excellent critical thinking skills
• Strong attention to detail and accuracy
• Excellent verbal and written skills
• Strong analytical skills
• Advanced computer skills, Microsoft Office, Docuware as well as ability to understand and use external applications as warranted

PERFORMANCE AND/OR EDUCATION PREREQUISITES:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the essential duties, responsibilities and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Business degree preferred, equivalent work experience considered
• Five years’ experience in deductions
• Three years’ experience in a supervisory role

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to reach with hands and arms and talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand, walk; and use hands to finger, handle, or feel objects, tools, or controls.

Specific vision abilities required by this job include close vision.

WORKING CONDITIONS

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.

HAZARDS

Only those present in a normal office setting.